The JobSeeker payment

The JobSeeker payment Main Image

By Senator Sue Lines

It has never been more important for the social security safety net to be strong in this country.

Many families, workers and business owners who have never accessed social security before are being forced to by the financial effects of the COVID-19 pandemic. Centrelink was not prepared for an event like this, and the Morrison Government’s cuts to the Department of Human Services certainly haven’t helped.

The Government has so far rejected Labor’s constructive suggestions to provide meaningful support to temporary visa holders who cannot return to their home country, including skilled migrants, seasonal workers and international students. Labor will continue to pressure Minister Anne Ruston and the Morrison Government to extend a safety net to everyone who needs it.

How to access the JobSeeker Payment

To access Centrelink payments you need a Customer Reference Number (CRN) which you can only get in person or over the phone.

  • Go to or call 13 28 50

  • Lodge an intent to claim

  • Wait to be called back by Centrelink

  • Call will come from a private number, ensure you keep all relevant identity documents with you at all times

  • Your payment will be backdated to the day your lodged your intent to claim